Elyssia Xqc
map-marker New City, New York

Loan Originator Angela & Olivia Demaris

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Mother daughter duo more concerned with covering eachother's butts than they are with doing their job. After having NOTHING but issues with them the entire transaction they allowed the deal to get to the closing table, and it wasnt until the closing was COMPLETED that they informed everyone they would not be funding the loan.

They lied about having not received pay stubs from the client to verify their income and then cancelled funding after closing was completed all as a show of spite because they were upset with the fact that our office informed them we would never work together again because one of them was TEXTING the details of a CD with the client without ever having explained it via phone call AFTER demanding that buyer attorney's office go over the CD with the client despite it being their own document. These two are horrendous and should be fired

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User's recommendation: AVOID AT ALL COST

Dontrell Y
map-marker Louisville, Kentucky

Applied for 203 k Rehab Loan

The loan officer a feel sat on the process to long from credit score was a 640 in March of 2022 when i first contacted him until August of 2022, took for every for him to find a 203k contractor had to pay for the appraisal ,then had to pay for the HUD Consultant and all for nothing, lost of money then he tells me that my score had fallen to a 592 and he could not do a 203k rehab with that score, after i paid all the fees to the people that was involved with the process, I so hurt and disappointed by this,

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Loss:
$1300

Preferred solution: Apology

Anonymous
map-marker Eastern, West Virginia

Big bank…. Not Customer focused

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Prime lending is not interested in protecting or even ensuring their customers protection or satisfaction. The mishandled funds for a construction loan by releasing to an unlicensed contractor.

When the consumer raised concerns they wrote them off as being disgruntled or unsatisfied with the contractor's work, when in fact their had been no work completed.

The project was supposed to be completed within 60 days, the house has been sitting idle for over 4 months because they have been trying to cover their *** The state licensing board has gotten involved and the local police department the only ones not on board is prime lending because then they would have to admit they overlooked the contractor was not licensed and did not submit the appropriate tax ID to even get the bud.

I would steer clear of prime they do not have your best interest this is the perfect example of corporate greed and big banks *** on the little folks. Jami Haddad, Cheryl Neal, Alyssa Adame should not work at a bank ever again.

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Pros:
  • All cons

User's recommendation: Don’t

Anonymous
map-marker New York, New York

Shady

I believe this company is not in the business of helping people, but in the business of looking to force people into foreclosure.

I am getting out before they get the opportunity. My locked interest rate shifted by a few points, they haven't reported my on time payment status in over 4 months and my monthly payment all of the sudden and without notice jumped over 1,500/ mo.

Do not go on this journey unless you plan to get out within the first year.

Also, sexist and unprofessional. Often suggesting that one's appearance is qualifying in conditional ways or that one's intelligence is based on sex.

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Preferred solution: Reporting up to the Fed level.

Anthony G Sgf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Their agent Roger Dobson gave far above excellent service!!!

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Roger Dobson far exceeded our expectations!!!!If we had a question he answered right away even on weekends and holidays.

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User's recommendation: Go with Roger Dobson

Soula A

Sent application no response

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Sent application on 7/8 and no acknowledgement to call no nothing from these people waste of time! Do not waste your time get a real mortgage company! I think they just have you submit application so they can seem busy.....

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Cons:
  • Never answer your application

Preferred solution: Let the company propose a solution

User's recommendation: DO not use this company

John C Rsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Terrible and misleading customer service

I agreed to a repayment plan and satisfied my end of the contract but an agent at prime lending gave wrong information and as I told her on the call do not touch my repayment plan she did anyway and cancelled it on my last month to pay. I spoke to a supervisor who listen to the call and agree that the agent was wrong now I had to pay more then what is printed on my repayment plan because money went to escrow.

Ok here is the kicker now my account has $1200 in late fees. Im sooo upset and I called back to get a supervisor to fix this but no help at all.

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Loss:
$296

Preferred solution: Deliver product or service ordered

Delanie S

Job loss after COVID-19

Could not get through on phone to speak to a representative about my mortgage.

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Preferred solution: Let the company propose a solution

User's recommendation: More phone lines

Greg A Txm
map-marker Richland-Kennewick, Washington

Not honest will raise monthley payment without notification

Raised monthly payment right before closing Kennewick WA

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Loss:
$3000
Reason of review:
Problems with payment

Preferred solution: Price reduction

Anonymous

Shady Practices

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Stay clear of Prime Lending, Todd Rohrbacher, and the properties they "invest" in to flip.

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Anonymous
map-marker Warner Robins, Georgia

Painless process

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We used David Shaheen with prime lending in Atlanta because he was highly recommended by our realtor. We had a v.a loan and is our 2nd home that we purchased.

The moment we found a house and put in the offer literally less than a month we closed on it. In fact it moved up 1 week earlier. If you submit your paperwork fast when they ask, have good credit, there shouldn't be an issue. If you aren't prepared to purchase a home and have your ducks in a row prior then you will cause yourself a headache.

My advice is use a good realtor to prepare you beforehand. I will be using this lender for my next home investment also.

David did fantastic keeping us updated almost daily and came to our closing to meet our family. He was super through the entire process along with my realtor Steve Kori.

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Robert R Zrq

Poor customer service

We started the assumption process on 6/2/2019. It’s now 9/122019 and it s still in Underwriting.

The assumption department will not answer their phone and their response to emails is sporadic.

I reached out to senior management and still no response. Unfortunately, I had to reach out and file a complaint with the BBB.

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Pros:
  • All cons
Cons:
  • Unprofessional service
  • Underwriter incompetence
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Carrollton, Texas

Listing agent

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Sabrina you should be ashamed of how you handle all parties to a transaction !! Buyers please BEWARE!!!!!!

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Gordon W Jkx
map-marker Jacksonville East, Florida

Embezzling your money!!!!!

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We have had Prime lending 3 years & then they said we either pay 6300.00 or our house payment would go up. They claimed they under estimated our Ins & Taxes but couldn't show any proof.

Our house payment went from 1569.00 to almost 2400. per month for 12 months. Or that's what they say. For most people, they would have lost there house.

Thinking about getting a lawyer now & re-fiancé with another company!!!! We would never recommend them for nothing!!!!!!!

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Reason of review:
theives
Chasity R Dqn
map-marker Troy, Michigan

Poor leadership and Values

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They lack integrity, values and customer service. Do not use them as your lender.

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Cons:
  • Abysmal customer service
  • Unprofessional
Reason of review:
Poor customer service
Anonymous
map-marker Goldsboro, North Carolina

No reply to emails

I have sent emails asking for a reply but receive nothing as a response. I was given the email address as a way to contact.

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Reason of review:
Poor customer service

About

Summary

Primelending is a loan company headquatered in Dallas, Texas. It has grown from a staff of 20 producing $80 million in annual closed loan volume to a staff of more than 2,500 producing in excess of $10 billion annually. In addition to the corporate office which is located in North Dallas, PrimeLending has expanded to more than 270 branches across the United States and is licensed to originate and close loans in 49 states. The work of the company is to provide unsurpassed quality service and support throughout the entire mortgage process for every client and referral source. Primelending offers a wide array of loan products and mortgage options that include fixed and adjustable rate mortgages, FHA and VA loans, Jumbo loans, permanent construction financing, refinancing options, and relocation programs, etc.

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