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1.0

We applied for a mortgage with Jim Tomczak out of the Silverdale, WA PrimeLending office. We were assured we would close on time, provided every document requested promptly, and were told repeatedly we were "on track" to close.

Four days before closing and with no better explanation than a typo on an appraisal, Jim told us we couldn't close on time. The only way we could close in a timely manner (a FOUR day delay), he said, was if we went with a different "loan product" that required less underwriting. Of course this resulted in a 0.5% rate change and an extra $4k in closing costs. We should've walked away at that point, but didn't feel that was fair to the seller.

Today is the end of the extension. More runaround, no closing date. We're losing our earnest money, the seller is losing a sale, our realtor loses their commission, and we're now in a bind because our current home is sold.

But Jim gets to move on to the next loan with no consequence for his deceptive (if not illegal) closing week bait-and-switch tactics. Truly sickening.

Reason of review: Poor customer service.

Monetary Loss: $10000.

Preferred solution: Deliver product or service ordered.

Primelending Pros: Terms of the initial loan we were sold.

Primelending Cons: Last minute delays and dishonesty.

Location: 9330 Silverdale Way NW #102, Silverdale, WA 98383, USA

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