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they ran our credit after we said no Thanks, their interest was much more than our current , they have done nothing to help remove the inquiry or call us back. wont even send a letter to say it was a mistake to run so we can remove it, to bad they did this, was a happy...
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1.9
#1064532
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My wife and I dealt directly with Tom Wiseman from Prime Lending on numerous occasions; he has single handily helped get us where we are today. Thanks to Dodd–Frank Wall Street Reform and Consumer Protection Act, buying a home isn't easy. There's a lot of time and...
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4.7
#1048505
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Prime lending has screwed up a closing date for a loan 3 times because of the lack of knowledge on closing a loan. If you are a seller do not let your buyer use them or your closing dates will be pushed out because of the lack of project management skills and/or caring...
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1.0
I liked
  • Seller backed out of loan because of lenders mistakes
I didn't like
  • Anyone associated with prime lending
#1032470
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Primelending - Lost payment

Primelending
#1059458
1.0
I sent in two payments in February 2017. They sent them one of them back. I made a payment in March they accepted it I asked them about the other payment the said they would apply it in Aprils payment. I've been calling them 2-3 times a week every since with no resolution. I've spoke to over 20 representatives and 3 supervisors. This company is horrible. Do not risk your credit for this company.
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Primelending Home Loan Review

Primelending
#945454
1.0
Please do not use this company. Today is Oct 28th, I have been trying to get my home loan closed since July. I have been through 3 loan officers. Each time having to send the same information over and over again. They've lost checks. Made serious miscalculations. Unexplained delays. I wish I'd done my homework on them. This company is too incompetent to be in business.
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Primelending Loan Review

Primelending
#780313
4.7
Gotta say i have nothing but good things to say about Prime Lending in Austin Mn. Absolute rock stars. Made the process easy and were looking out for my best interests.
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Primelending Loan Review

Primelending
#705308
1.0
This company has dragged their heels and pushed our closing back twice. Terrible at communicating our status and worse at customer service. Sheryle, the processor, has been impatient, rude, and slow to respond through the whole process. I don't think a company has ever disappointed me this badly. As it stands now, we still don't know when we're closing. Stay away from this lender!!
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Hello Im a contractor in St.Marys Wv lampsconstruction I have way better things to do than write this but i have never been run around ducked and avoided by a so called professional loan isstitute in my 20 years of business by Chtistipher p In the draw dept in tx....
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Anonymous
PrimeLending Representative

PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com with more inf...

1.0
#1029667
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Attempted to work with loan agent to secure loan to purchase house for our family. Agent rarely contacted us. Requested much more info than what should be necessary for pre-approval. Did not inform us of any pertinent info regarding loan programs and down payment...
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1.0
#1028649
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I had just barely begun a home search for the first time in many years. Mostly because this lender baited me with promises of bonds to pay for closing costs and down payments... so I got excited and began looking. Very excited actually. I have excellent credit, and...
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1.0
#1016246
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We are of the opinion that Prime Lending and the appraiser they use completely dropped the ball at every possible juncture through the entire mortgage process. Between the two of them it ended up costing us a lot of money not to mention the headaches. The level of...
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1.2
I didn't like
  • Customer service
  • Any of the experience
#989941
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I went into see a loan originator for a loan, Thinking I was going to another place, which had moved. I spoke with Kristen Williams Brown about 2 refinances, and 1 new loan, She recommended we start with the refi for my primary residence, gave me a list of a few things...
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I didn't like
  • That they were not honest and upfront
  • Rate of responsiveness
#986107
Reply to reviews
These people are the worst. Tell you one thing and do another. We have been told twice loan was approved and then a day or two later come back and say oh still reviewing documents. Will not release contingency even after buyer signed off and they said they would....
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1.0
I didn't like
  • Underwriter incompetence
  • That they were not honest and upfront
  • Any of the experience
#959827
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We entered into contract 9/10 it is 60 days later and they have just disclosed that buyer needs more "income" and we cant do the loan. I am representing seller who is in a 1041 exchange and has been very patient. The COO Brook does not honor her word either. LIES LIES...
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#949368
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