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Stay away from the Newburgh, NY office of Prime Lending and from Loan Officer Vincent Van Voorhis. I was mis-led for several weeks by a Loan Officer named Vincent Van Voorhis. He is a flake. Our home was fire damaged earlier this year which left our family displaced...
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1.0
#1111144
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Dear Consumer Complaint Department: I recently applied for a home loan with Jan Robinson of Prime Lending out of your Terre Haute office on the direction of my realtor. I was approved and began looking for a house. I found one and made an offer on July 30th which was...
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1.0
#1110738
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The loan officer connected directly with my builder and was sharing information to include qualification information at an increased home price. I did receive a call and instructed him not to forward any information directly to my builder, the loan officer disregarded...
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1.0
I didn't like
  • If not illegal service
  • Unprofessional service
  • Underwriter incompetence
#1079471
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Primelending - Just say No!

Primelending
#1114935
Preapproved in August... came back in October with a "we need to lower the DTI" did that but STILL no commitment to lend... everyday there is something "new" that needs to be done. Can't seem to get an answer... ready to move on and start over. This company is a joke!
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Primelending - Experience a Nightmare

Primelending
#1098278
The worst mortgage lender ever. The Allen Texas office Missed closing date 3 times and still no communication. Both buyer and seller have been misinformed repeatedly. Don't walk, run from Prime Lending!
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Primelending - Took way to long

Primelending
#1072165
1.3
Details
It took about 3 months to know if i would get approved or not and they never informed me if they needed something from me. Im never going to prime lending again
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Primelending - Lost payment

Primelending
#1059458
1.0
Details
I sent in two payments in February 2017. They sent them one of them back. I made a payment in March they accepted it I asked them about the other payment the said they would apply it in Aprils payment. I've been calling them 2-3 times a week every since with no resolution. I've spoke to over 20 representatives and 3 supervisors. This company is horrible. Do not risk your credit for this company.
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Worst experience of my life. Everything has been hunky dory other than a colonoscopy that they have given me. Until a week before I close on the house they call saying loans out of underwriting on a few conditions. Now they are actually doing their job and making me...
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1.2
#1076973
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Steve large the loan officer gave us the run around from the beginning claiming that there wasn't enough money for the closing he wanted 18k as down payment for 75k house he suggested that I took a loan from my the 401k and after i did he claimed that that we didn't...
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I liked
  • Seller backed out of loan because of lenders mistakes
I didn't like
  • Game with my time primelending did not value family time
  • That they were not honest and upfront
#1071266
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I wouldnt hire prime lending to put a roof on my dog's house that he doesnt sleep in. Their appraiser doubles as the Oz in the movie "Wizard of Oz." They dont know who it is or cant talk to him but I am suppose to be able to talk to him but i was never given the number...
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Anonymous
Anonymous

I am the author of the post just wanted to provided additional comment. After this post did I get an email and an eventual call saying they are right on it first thing in the ...

#1070315
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I have never in my life seen a company take so long. We were over a month as I speak and have not even gotten the appraisal back. This is july 5th when it was due back, not here yet at 430pm that is after waiting over a month just for that. If you need them on a...
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#1070181
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they ran our credit after we said no Thanks, their interest was much more than our current , they have done nothing to help remove the inquiry or call us back. wont even send a letter to say it was a mistake to run so we can remove it, to bad they did this, was a happy...
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Anonymous
PrimeLending

PrimeLending welcomes the opportunity to resolve this matter in a timely and efficient manner. Please contact us privately at ConsumerComplaints@primelending.com with more inf...

1.9
#1064532
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My wife and I dealt directly with Tom Wiseman from Prime Lending on numerous occasions; he has single handily helped get us where we are today. Thanks to Dodd–Frank Wall Street Reform and Consumer Protection Act, buying a home isn't easy. There's a lot of time and...
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4.7
#1048505
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Contact Primelending

Mailing Address:
PrimeLending Corporate Offices
18111 Preston Road, Suite 900
Dallas , Texas 75252
Phone:
(800) 317-7463
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Primelending Products and Services

Prime lending has screwed up a closing date for a loan 3 times because of the lack of knowledge on closing a loan. If you are a seller do not let your buyer use them or your closing dates will be pushed out because of the lack of project management skills and/or caring...
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1.0
I liked
  • Seller backed out of loan because of lenders mistakes
I didn't like
  • Anyone associated with prime lending
#1032470
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